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You can request a full refund up to ten working days* after confirmation that your purchase has been completed, provided you have not accessed the materials. Any request for withdrawal after ten days following purchase, or once the materials have been accessed, if approved, will receive a credit note which can be used towards paying for a future online course. In such cases, 20% of the course fee will be charged as an administration fee. Credit notes expire after 12 months. Online courses or CME content that cannot be continued or rescheduled will be refunded in full. ICNApedia will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you requested it.

If you are experiencing problems accessing an online course please review the instructions provided online or via email. You will also find instructions in our Help Pages. You can also contact our customer services department on 02036743508 or This email address is being protected from spambots. You need JavaScript enabled to view it. who will be able to assist you.

*Saturdays, Sundays or UK public holidays are not counted as “working days”

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